Terms of Service

Last updated: 2 June 2026

These Terms govern your use of SYE Code (the "Service"), operated by Smash Your Exams Education Ltd (a company registered in England & Wales, company no. 15461413), with its registered office at 42 Hampstead Close, Blyth, NE24 3XE ("we", "us"). By creating an account or using the Service, you agree to these Terms. If you don't agree, please don't use the Service.

1. The Service

SYE Code is an online coding-practice platform. It provides programming challenges, an in-browser code editor (IDE), automated checking of your work, an AI tutor that offers hints and explanations, and — for schools — classes, assignments and a gradebook. We may add, change or remove features over time.

2. Eligibility & age

Individual and teacher accounts are intended for users aged 18 or over (or capable of forming a binding contract). Pupils access the Service through their school: the school creates and manages pupil accounts and is responsible for obtaining any consents required and for supervising pupils' use. We do not knowingly create direct individual accounts for children outside the school context.

3. Accounts & security

• You're responsible for keeping your login details confidential and for activity under your account.
• Provide accurate information and keep it up to date.
• Tell us promptly at support@smashyourexams.com if you suspect unauthorised access.
• We may suspend or close accounts that breach these Terms or are used unlawfully.

4. Subscriptions, renewal, cancellation & refunds

• Paid plans are billed in advance through our payment processor, Stripe.
• Subscriptions renew automatically at the end of each billing period unless cancelled beforehand.
• You can cancel at any time; cancellation stops future renewals and access continues until the end of the period already paid for.
• Individual plans are available monthly or annually.
• Refunds (individual plans): As a consumer you have a 14-day cooling-off period from the date of purchase. Because the Service is digital content you can access immediately, by starting to use it you ask us to begin supply straight away and you acknowledge that you lose the cooling-off right once you do. After that, you can cancel at any time to stop future renewals, but we do not refund the unused part of a period already paid for, and access continues until the end of that period. Your statutory consumer rights are not affected, and we will always put right a genuine fault or a duplicate charge.
• We may change prices on renewal; we'll give reasonable notice before any change takes effect.

5. School licences & seats

Schools may purchase a licence covering a number of pupil/teacher seats. The school is responsible for how seats are allocated and used, for managing its members and pupils, and for complying with its own obligations as data controller. Use of pupil data is governed by the Data Processing Agreement (DPA) between the school and us, alongside these Terms.

School licence fees are billed in advance and are non-refundable, including for unused time or a later reduction in pupil numbers. If you need to adjust an order (for example, the number of seats), contact us within 30 days of the licence start date and we will do our best to accommodate the change. This does not affect a school's statutory rights.

6. Acceptable use

You agree not to:

• abuse, overload or attempt to break the IDE, the AI features or our infrastructure;
• use the AI tutor or code execution to generate or run harmful, illegal or malicious content;
• scrape, crawl, or use automated tools to extract challenges, content or data from the Service;
• share or resell access, or circumvent seat limits or paywalls;
• upload unlawful content, infringe others' rights, or interfere with other users.

7. The AI tutor

The AI tutor and automated marking provide guidance to support learning. They can be wrong, incomplete or out of date and are not guaranteed to be correct. Treat AI output as a hint, not a definitive answer, and don't rely on it as professional advice. To provide these features, your code and the relevant challenge are sent to our AI provider (see the Privacy Policy).

8. Intellectual property

• The Service, the challenges, learning content, branding and software are owned by us (or our licensors) and are protected by intellectual-property laws. You get a limited, non-transferable licence to use them for learning or teaching while your account is active.
• You keep ownership of the code you write. By using the Service you grant us a licence to store and process your code as needed to operate the Service (e.g. to save it, run tests, and provide AI help).

9. Availability & "as is"

We work to keep the Service available and reliable, but we provide it "as is" and "as available". We don't guarantee it will be uninterrupted, error-free, or that AI output will be accurate. We may carry out maintenance or change the Service from time to time.

10. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, or for fraud). Subject to that, we are not liable for indirect or consequential loss, loss of data, or loss of profit, and our total liability is limited to the amount you paid us for the Service in the 12 months before the claim.

11. Governing law

These Terms are governed by the laws of England & Wales, and the courts of England & Wales have jurisdiction, subject to any mandatory consumer-protection rights you have in your country of residence.

12. Changes to these Terms

We may update these Terms as the Service evolves. We'll update the "Last updated" date and, for material changes, notify you and may require you to re-accept before continuing to use the Service. Continued use after a change means you accept the updated Terms.

13. Contact

Questions about these Terms? Contact Smash Your Exams Education Ltd at support@smashyourexams.com, 42 Hampstead Close, Blyth, NE24 3XE.